Case Studies
CASE STUDY
Company Celebrates Incremental Revenue Growth of Over $30 Million
Services
- Digital Transformation
- Customer Retention Strategy
- PBG Pivot Methodology
- Interim Team Support
- Strategic Talent Sourcing
Results Summary
- Incremental revenue growth of over $30 million
- Customer attrition rates dropped by 25%
- Growth in new customers
- New digital platform and series of digital products
Challenge
This client was losing ground as the global leader in their industry. Executive, sales, product and innovation teams felt competitive pressures from all angles. Various consultants and technology partners were contracted in the past, and the client received frustrating reports on what they should do, but limited information on how to move forward with the recommendations. Customer attrition rates were on the rise with customers leaving the client and contracting with more analytically and data-savvy competitors.
Solution
PBG team immerses deeply into our client’s business at a rapid pace by using our PBG Pivot Methodology. PBG discovers leverageable assets in the organization, inventories all data assets, builds a measured skills gaps matrix. Interim team support to build and execute strategy. Interim team supports the execution plans and acts as internal mentors to close knowledge and skills gaps. PBG uses their unique talent sourcing methods to source new strategic talent needed on the team.
Results
Innovation of a new digital platform and a series of digital products led to incremental revenue growth of over $30 million. Repositioned the company to profile their expansive digital footprint and their analytic rigor. Growth in new customers trending upwards, customer engagement improved, and customer attrition rates dropped by 25% in the first six months.
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